By Gerard Braud
Your goal in every Crisis Communications Drill should be to test multiple aspects of the organization. These are the seven most important things I test in the drills for my clients:
1) Is there a properly written Crisis Communications Plan that is so thorough that it can be read during the drill, word-for-word, in real time? Does it ultimately result in flawless performance by the Crisis Communications Team?
2) Did that Crisis Communications Plan allow the organization to begin issuing news releases, postings to the web and e-mails to employees within one hour or less of the onset of the crisis?
3) Did executives within the organization slow down the communications process by excessively word-smithing news releases?
4) Did the Crisis Communications Plan have pre-written news releases that were pre-approved on a clear sunny day by the executive team, so they could be released quickly without re-writes?
5) Are their multiple spokespeople who are qualified to stand before my mock media and survive their questioning?
6) Did misguided egotists step out of their assigned rolls and try to take over other people’s jobs? Did they withhold information that kept others from properly doing their jobs, thereby compromising the organization and in its crisis response?
7) Did the drill create enough realistic drama and anxiety, to add a level of fear into all participating teams? Did it help them realize drills and media training must be treated like an athlete treats their sport? Did it help them understand that regular practice on a clear sunny day makes you your best on your worst day.
This Friday the 13th (September 13, 2013) you will get an inside peak to the secret techniques I use with my clients as I take them through the rigors of a crisis communications drill.
• How to weave social media into your drill
• Details about who should be involved
• Secrets to a realistic scenario
• Benefits to testing your spokespeople
• Ways to test your team and your Crisis Communications Plan
• Best options for getting future drills in your budget
Here are the sign up details and here is a companion article as a preview:
The Perfect Crisis Communications Drill
Friday, September 13, 2013
CDT 11 a.m.
MDT 10 a.m.
PDT 9 a.m.
Free to those who use my Crisis Communications Plan with the Living License.