What’s the best piece of advice you were ever given for doing a media interview?

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Media training tips can be spread across social media from consultants and public relations professionals. Media interview tips can come from industry professionals, online articles such as PR Daily or PR Newswire, or it may come from your former or current educators.  So, how do you sort through all of the daily influx of information? […]

What should you do with your hands in a media interview? PR Discussion Question

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Should you sit with your hands folded together? If you are standing, should they be clasped as well? Or should you make the appropriate hand gestures as you speak? What could your nonverbals be saying about you during your media interview? It may seem like a simple question, but every minute detail counts when you […]

Why do they say men should wear makeup in a media interview?

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Should men feel uncomfortable about wearing makeup on camera? Could it help them to look more attractive? Could it help them increase their credibility? Or is it just a “Hollywood” custom that isn’t really necessary for men doing a media interview? Have you seen any men whose makeup looked bad in a TV interview? Or […]

What should you do if you are in the middle of a television interview and you know you’ve said something wrong? Tips from PR Experts

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Corporate communications professionals, public relations spokespeople, and senior level executives must be trained on how to effectively speak to the media. Media training is crucial for company spokespeople to maintain or improve their organization’s brand, reputation, and revenue. So, why do so many media interviews go so wrong? What can a spokesperson do to correct […]

How to Keep a CEO From Talking Too Long in a Speech: PR Tips

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In this video, crisis expert Gerard Braud shares a follow-up video featuring public relations professional’s answers on the question, “How do you keep your CEO from talking too long in a speech?” He has received answers on social media featuring PR tips and media relations tips. Now he is featuring those tips in this video, […]

Asking for your PR opinion: What is your best tip for writing great quotes for news releases?

By Gerard Braud –     As a corporate writer or public relations professional, capturing the attention of your audience and writing effective news releases, let alone great quotes, is not an easy task.  That is why I am asking you to contribute to our weekly communications and PR discussion questions by sharing your best advice with your […]

Sharing Your Advice on Talking to a Spokesperson After a Bad Media Interview

By Gerard Braud –     One messed up media interview can negatively impact your organization’s reputation and revenue. So, how do you, as a public relations professional, address your spokesperson after they have made mistakes in their media interview? On Monday I asked corporate communicators and media relations professionals for their best advice for […]

Maverick Media Training: 3 Secrets to Greater Media Interview Success

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By Gerard Braud (Editor’s note: You can learn more about this topic by attending Gerard Braud’s pre-conference session at the IABC World Conference in New Orleans. Register for only $250 today. “Rise to Perfection in Media Interviews” on Sunday, June 5, 2016 from 1:30–4:30 p.m.) Have you ever put a spokesperson through media training, only […]

Crisis Communication Discussion Question: How Long Should the Plan Be?

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By Gerard Braud – This week we are posing a question for corporate communications, public relations, and crisis communications experts. The question is, “How long should a crisis communication plan be?” There are plenty of crisis plans available on the internet. Is a six page crisis management plan long enough to  communicate effectively on your […]

If Your Leadership Team Listens to Corporate Lawyers More Than They Listen to the Public Relations Team How Do You Rectify That?

By Gerard Braud – Each week we seek your best public relations practices on the BraudCast. Your discussion question this week is, “If Your Leadership Team Listens to Corporate Lawyers More Than They Listen to the Public Relations Team How Do You Rectify That?” What are your best public relations and communications practices to ensure that your voice […]

The Lovebirds of Luling, Louisiana: The Passing of Allen & Sophie Braud

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How fitting it is that my mother, Sophie Mongrue Braud, passed away this morning on this beautiful Mardi Gras Day at the age of 91. My dad, Allen Joseph Braud, passed away just 47 days ago on Christmas Day at the age of 90. Since the day they got married in 1949, this is the […]

You answered: Should social media be a part of your crisis communications strategy?

By Gerard Braud – Social media has changed the way that corporate communicators must react to effectively manage a crisis. This week public relations and media relations professionals from all over the world shared their advice on whether or not social media should be part of their crisis communication strategy. Their expert opinion is featured today and every week on the […]

When Crisis Strikes: 3 Ways to Think, Act, and Communicate Like a Reporter

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– By Gerard Braud You can’t turn on the television without a major crisis, tragedy, or disaster dominating the 24-hour news cycle. Through what lens do you view these events? If you’ve never done so, try to watch events unfold with the eyes of a crisis communications expert. Focus on deadlines, timing, and how quickly, […]

The Graduation Speech Crowdsourced by Social Media: Louisiana Tech University Commencement Address by Gerard Braud

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– by Gerard Braud Think about it: Today’s college graduates have spent half of their lives on mobile devices and social media. This was the inspiration behind the idea of going to social media to ask the world to provide wisdom for me to share with the 2015 Fall Graduates of Louisiana Tech. It was a […]

Thank You Gifts from Gerard Braud

Delivering the closing keynote for IABC Calgary. Taking off my pants to prove a point  about the LuLu Lemon crisis of yoga pants wearing thin on the inner thighs.

As we approach Thanksgiving in the U.S. I’d like to express my gratitude to all of you with whom I’ve had the pleasure of meeting and working with in recent weeks and months. At each conference where I’ve been a speaker since September, I’ve promised various free resources to help you become an expert in […]

Can David Vitter Overcome Reputational Damage from a Crisis He Created?

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By Gerard Braud – In the world of crisis communications many will offer the expert advice that recovery is about reputational damage and repair. In the current political race for governor in Louisiana this week, the outcome will be decided on the consideration of how long reputational damage lasts and if a request for forgiveness […]

IABC Calgary Conference Podcast: Top Takeaway Crisis Communications Lessons

Delivering the closing keynote for IABC Calgary. Taking off my pants to prove a point  about the LuLu Lemon crisis of yoga pants wearing thin on the inner thighs.

As a keynote speaker at the IABC Canada-West Region Conference, I was asked to do a podcast discussing crisis communications lessons for public relations and communications professionals.  Vice President of IABC Calgary, Will Tigley interviews me to talk about crucial communications issues in today’s industry. Here were a few of the major crisis communications planning aspects to […]

BraudCast Question: What is your best advice to persuade your executives or CEO to take a media training class?

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By Gerard Braud – CEOs and executives may fear embarrassment in a media training class, they may have a hectic schedule, or can’t justify spending their revenue on a media trainer. Public relations professionals and internal communications professionals often have a difficult time getting their CEO or executives to put media training on their calendar. […]

BraudCast Answer: When should your CEO be your spokesperson?

By Gerard Braud – Public relations professionals and corporate communications managers have weighed in across the globe to answer the question, “When should your CEO be your spokesperson?” Listen to the video to hear their responses as well as my professional recommendations then share your thoughts. This question is one of a series of debates […]

BraudCast Question: When Should Your CEO Be Your Spokesperson?

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By Gerard Braud – Some public relations professionals and corporate communicators argue that the CEO should always be the spokesperson for effective communications, while others say it should be a public relations professional. When is it appropriate for the CEO to be the corporate spokesperson? Please share your opinion with us. This question is one […]

BraudCast Question: How quickly do you need to issue a public statement when a crisis happens?

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Organizations often spend hours writing press releases and public statements and reviewing them with their public relations professionals and legal teams before they are ever presented to the media. This only allows the media to become impatient and frustrated and eyewitnesses to begin speculating.  For effective crisis communications and employee communications, how fast should a company release a […]

BraudCast Answer: Who should be your spokesperson in a crisis?

Braudcast Answer- Who should be your spokesperson

Some experts say a media trained public relations professional should take the lead as the spokesperson in a crisis, while others suggest a sympathetic statement from a senior executive or CEO. From a crisis management standpoint, this topic is crucial considering a bad media interview can only worsen your crisis, damage your reputation and harm your […]

BraudCast Question: Who should be your spokesperson in a crisis?

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In the public relations industry there is often a debate about who should be the spokesperson for a company in a crisis. Some may argue that it should be the CEO or a senior executive, while others argue it should be a public relations professional. Please share your opinion with us and it may be […]

Please Share Your Public Relations Smarts: Here is How

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Because you are so darn smart, it is time to share YOUR smarts. Your bite size bits of best practices are valuable to others just like you. So — ta-dah, drum roll – behold, The BraudCast 2.0 where you are invited to share your best practices in public relations, media relations, social media, crisis communications […]

Tutorial #23 Your Official Responsibility as a Public Relations Professional or Corporate Spokesperson

Tutorial #23 by Gerard Braud – These 23 crisis communication tutorials are meant to inform you and help you realize  your official responsibility as a spokesperson. You need to communicate to the media within the first hour of a breaking crisis.  You can do this by uploading your own professionally done videos to the web, which also […]

Tutorial #22 Keep Your Web Videos Short and Sweet

Tutorial #22 by Gerard Braud, – When you watch a video on the web, in just seconds you determine if you will keep watching or if you will move onto something else. In today’s tutorial I’m talking about keeping your videos as short as possible in order to increase your viewership and hang on to […]

Tutorial #21 Great New Technology for Uploading Videos to the Web During Your Crisis

Tutorial #21 by Gerard Braud– In this series of tutorials I have reviewed the basics on getting great audio, perfecting your lighting, and how to hold your smart device. In this tutorial, I am taking it a step further to show you some of the latest pieces of equipment I purchased that make iReporting or […]

Tutorial #20 “Crap is King” How to Report on the Not-So-Serious, but Fascinating Topics with Your Smartphone

Tutorial #20 By Gerard Braud – Although this series teaches public information officers (PIOs), emergency managers, and corporate spokespeople to upload videos to the web as an effective crisis communications strategy, it’s also important to note that “crap is king.”   In this tutorial, I encourage you to report on not just the serious crisis stories, […]

Tutorial #19 What is B-Roll? Why You Should Videotape it and Send it to the Media During Your Crisis

Tutorial #19 By Gerard Braud –   When uploading a video to the web or a CNN iReport during your crisis, you can either place yourself on camera as a narrator of events, or send video of an event that is still ongoing. The video of an event that is still happening is known in […]

Tutorial #18 How to Film a Reporter Style “Selfie” Standup with Your Smartphone

Tutorial #18 by Gerard Braud – You may be wondering why you would want to upload your own selfie videos to the web during your crisis. You might think it is the last thing you would want to do, or that it could make your organization vulnerable to more negative feedback or more negative press. However, filming […]

Tutorial #17 Using Skype as Part of Your Crisis Communications Plan

Tutorial #17 by Gerard Braud – As more media outlets cut back on the size of their news staff, they are seeking more videos provided by eyewitnesses or experts. This is where you come in… and this creates a huge opportunity for you. I am publishing this series of tutorials to show corporate spokespeople, public information officers […]

Tutorial #16 How to Add Simple Yet Effective Movement to Your Web Video

Tutorial #16 By Gerard Braud – If you decide to file a web video as part of your crisis communications or media relations strategy, you can speak directly to the media about your crisis. Not only can the media access it and view it, but so will your audiences such as customers and employees. Now […]

Tutorial #15 How to Prepare for a Live Skype Interview with Local or National Media

Tutorial # 15 By Gerard Braud – In this series of 23 articles and videos, you will learn the skills needed to film and publish an online news report video about your crisis. If your event is newsworthy and your video is shot professionally, it could lead to a live interview with local or national […]

Tutorial #14 How to Frame Your Crisis Communications Videos Properly

Tutorial #14 By Gerard Braud – Crisis communications videos are rarely created by corporate spokespeople, government officials, emergency managers, or public information officers (PIO). However, they are an extremely effective way to communicate with your audiences in a crisis. You can be the official spokesperson and speak directly to the media about your crisis, rather […]

Tutorial #13 How to Get Good Audio for Your Crisis Communications Videos

Tutorial #13 By Gerard Braud – Creating smartphone or iPad videos for effective crisis communications is something that is not being done by enough Public Information Officers (PIO), Emergency Managers, government officials or corporate spokespeople. Quite possibly, these groups of people are not creating videos because they have not been trained in doing so.  This […]

Tutorial #11: Where to Look When Using Your iPhone or iPad for a Smartphone Selfie Video

Tutorial #11 By Gerard Braud – Learning to properly shoot smartphone videos as part of your crisis communications and media relations strategy is a skill every corporate spokesperson, Public Information Officer (PIO), or public relations professional should practice and perfect. You will want to also include training for your emergency manager who heads your emergency […]

Tutorial #10 How to Manage the Expectations of Your Audience When Shooting Smartphone Videos During Your Crisis

Tutorial #10 By Gerard Braud – When making smartphone videos or CNN iReports, you need to plan your storytelling. Whether you are  communicating as a public relations spokesperson,  a Public Information Officer (PIO) for a federal or state agency, or for state, county or local government, it is crucial to manage the expectations of your […]

7 Frightening Media Realities for Public Relations

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By Gerard Braud –- As the media changes, your media relations strategy must change with it. We covered these changes and strategies in detail at the International Association of Business Communicators (IABC) conference in San Francisco during my Monday morning workshop, #IABC15 The Changing Media Landscape. For those of you who attended the workshop, this […]

Tutorial #5: Hurricane Season Crisis Communications Lessons from Hurricane Isaac

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Tutorial #5 By CNN iReporter Evangelist Gerard Braud – So far this month, we have reviewed why you should be a CNN iReporter, or at the very least why you should learn to effectively shoot your own smartphone videos. We have learned how to set up your CNN iReporter account and how to determine what is […]

Social Media Collides With Mainstream Media: The Changing Landscape of Media Interviews in Good Times & Bad

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By Gerard Braud – As social media and smart phones expand their reach, we are seeing a seismic shift that is sending tremors through the mainstream media landscape. This is creating both new challenges, as well as new opportunities for media spokespeople. Capitalizing on the opportunities requires you to adopt new approaches, learn new skills […]

Tutorial #3: How to Plan for Your Next Hurricane on a Clear Sunny Day

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Tutorial #3 CNN iReporter Evangelist Gerard Braud Everyday in June I will be sharing tutorials for effective crisis communications during hurricane season.  The lessons apply to tornadoes, floods, blizzards, and other natural disasters. The future of crisis communications is in video, particularly CNN iReports, which allow organizations to tell the story of their crisis to their […]

Hurricane Season Crisis & Emergency Communications: Why You Should be a CNN iReporter

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By Gerard Braud — The future of crisis and emergency communications in hurricanes, natural disasters and other weather related events,  is in creating CNN iReports. It is a brilliant way to add to your crisis communications and media relations strategy. This strategy is perfect for public information officers (PIOs), emergency managers, and any corporate communications […]

6 PR Questions: Are You a Rug or a Flying Carpet?

By Gerard Braud – In your public relations and communications role, which are you? Are you a rug or a flying carpet? My dream is for you to soar as a PR expert, being both a thought leader and a brilliant, innovative, practitioner of your craft. My fear is that you let the so-called leaders […]

4 Media Training Tips from Marco Rubio’s Interview with Chris Wallace

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By Gerard Braud – I’m irritated by how Chris Wallace conducted his interview with Marco Rubio on Fox News Sunday. The media interview is generating a barrage of news stories about where Rubio stands on the issue of whether the U.S. should have invaded Iraq. For the full context of this article, watch this clip […]

3 Key Human Resources Considerations & 5 Strategies for Employee Communications in a Crisis

By Gerard Braud – You’ve heard HR leaders and executives say it many times, “Our employees are our number one asset.” If this is true, should those same employees also become your most important audience when a crisis strikes? An increasing number of HR departments are taking the lead in crisis communications planning to make […]

Media Interview Mistakes of Jeb Bush: The Sequel

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By Gerard Braud – In yesterday’s blog we talked about the impact a bad media interview can have on a spokesperson, whether it is a candidate running for office or a corporate executive. In the article, we examined presidential candidate Jeb Bush and his interview with Fox News. One additional aspect of a bad interview […]

5 Crisis Communications Lessons from Dr. Oz

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By Gerard Braud – Dr. Mehmet Oz is in crisis communications mode. He has been making headlines in the media as medical colleagues criticize him for advice he gives and things he says on his syndicated television program. His hometown newspaper, the New Jersey Register, asked for my opinion on how Oz has begun to […]

4 Media Training & Interview Tips Courtesy of Jeb Bush & Megyn Kelly

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By Gerard Braud – Media training is not just about being an expert when it comes to answering a question. Media interview skills also require you to know how to ask questions of the reporter. The fuss about presidential candidate Jeb Bush is a case in point, based on an answer he gave to Fox […]

Crisis Communications Through Technology and Social Media: The Earthquake Video

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By Gerard Braud – The day is coming when you will need to be an expert in crisis communication using smart phone technology and social media. Actually, you should already be an expert and it is just a matter of time before we discover if you are prepared. Saturday morning I turned on the Today […]

4 Refreshing Public Relations, Crisis Communication and Media Relations Phrases

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By Gerard Braud – In the past three weeks there have been three big public relations crises that have lead to unprecedented crisis communication. In these crises public relations professionals used phrases we should all say more often to the media, to our employees, and to our stakeholders. They include: I Was Wrong. I Made […]

Bruce Jenner: 4 Media Lessons in Teasing, Ratings & Public Relations Pitching

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By Gerard Braud – Pitching a story to the media is hard. Today I’m making a presentation to a group of public relations students at Loyola University in New Orleans. They want to know about secrets to pitching stories to the media. Their instructor wanted me to share my perspective since I have been both […]

ESPN – The Clock is Ticking #FireBrittMcHenry: It’s Not About Forgiveness, But About Character

By Gerard Braud – The clock is ticking for ESPN. Will they put Britt McHenry back on the air after a 7-day suspension due to her viral video rant? In many crisis situations, an expert might counsel both the offender and her employee on ways to 1) say I’m sorry and 2) to make amends. […]

When “It” Hits the Fan: A Crisis Communication Lesson on Speediness

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By Gerard Braud – It’s an honor to be invited to deliver the morning keynote presentation today to the SynGas 2015 Conference in Tulsa. You can view today’s handout here. The crisis communications lessons being discussed on stage serve as a reminder to everyone in the C-Suite, in emergency response, and in public relations, that […]

#FireBrittMcHenry: The ESPN Media & Social Media Crisis

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By Gerard Braud– How would you or your company handle the situation if one of your employees did what ESPN reporter Britt McHenry did? A media and social media crisis has been created for ESPN and McHenry when a video was posted that showed McHenry berating an employee of an auto towing company. At this […]

5 Media Training Lessons About Parsing Your Words So You Are Never Taken Out of Context

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By Gerard Braud – CEOs and other executives – in fact an enormous number of spokespeople I meet in media training classes — all complain that in their past, “The media took me out of context.” As we look at public relations lessons from political campaigns this week, we can examine the failed presidential campaign […]

Media Training Case Study: The Hillary Clinton Campaign

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By Gerard Braud – The media lessons of Herman Cain, in our last article, should be heeded well by the Hillary Clinton campaign as well as by all public relations experts, CEOs and executives. Lesson #1: Always consider the financial impact of your words. Lesson #2: When you have big negatives in your past, you […]

Media Training Case Study: Political Season Is Upon Us

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By Gerard Braud – In yesterday’s article I mentioned The New York Times called me Friday for a comment about Rand Paul’s hostile interview with NBC’s Savannah Guthrie. When the Times starts calling for observations, that means the political season is in full swing. You can learn a lot about your own media interview dos […]

7 Media Training & Spokesperson Lessons from Rand Paul vs. Savannah Guthrie

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By Gerard Braud – The New York Times called me Friday for a comment about Rand Paul’s hostile interview with NBC’s Savannah Guthrie. When the Times starts calling for observations, that means the political season is in full swing. Reporter Alan Rappeport does a great job covering candidates and the things they say in his […]

4 Media Relations Lessons from Rolling Stone and 5 Public Relations Ways to Deal With Bad Reporters

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By Gerard Braud – The Rolling Stone Magazine retraction of their University of Virginia gang rape story is filled with parallels I often warn of in my media training and crisis communications programs. Here are 4 realities: 1) Reporters love an underdog and generally value the word of the accuser more than the word of […]

Great Sound Bites for Dumb Questions: Lessons in Crisis Communication & Media Training

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By Gerard Braud The media, especially the 24 hour cable news channels, are asking some really dumb, speculative questions as they cover the tragic crash of Germanwings flight 9525. In media training the trainer should teach the spokesperson to never speculate. Yet many spokespeople don’t always deflect the speculative questions as well as I would […]

In Defense of Social Media

By Greg Davis – [Editors Note from Gerard Braud – Today we have a guest blog from Greg Davis of Arkansas Valley Electric Cooperative. Greg wrote this as a follow up to my March 5, 2015 blog about utility companies avoiding a crisis by communicating with customers who take their complaints about high electric bills […]

5 Crisis Communication Tips to Prevent Secret Service Style Delays

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By Gerard Braud – Secret Service Director Joseph Clancy said it took five days before he was informed that a car carrying two agents struck a security barrier outside the White House. How long does it take in your company for you to find out about an event that could be a potential crisis that […]

5 Media Interview Lessons to Remember: The Microphone is On and the Camera is Rolling

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By Gerard Braud – Robert Durst has a crisis on his hands here in New Orleans. He is under arrest on murder charges, because of a major media interview goof-up. While being videotaped for a documentary on HBO, he went to the bathroom while still wearing the wireless microphone. In every media training class I’ve […]

The Self-Centered Media and How it Affects You  

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By Gerard Braud – The media love their gadgets. They also love promoting their gadgets. At KSLA 12 in Shreveport, Louisiana, LifeEye12 was our mother ship. That is why I laughed so hard when the opening scene of the movie Anchorman shows Ron Burgundy stepping out of his helicopter. I’m not, however, laughing at CNN’s […]

Did the SNL ISIS Skit Go Too Far? A Lesson in Opinion Based Crisis Communications

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By Gerard Braud – In the classic sense, it is not a crisis, but there is an underlying crisis communications lesson regarding the Saturday Night Live sketch on February 28, 2015. Social media is buzzing with opinions about whether SNL went too far. SNL mocked a commercial where a father drops his daughter at the […]

When “It Hits the Fan: Effective Communications for Critical Times

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By Gerard Braud – The need for crisis communication has never been greater. The need for speed in crisis communications has never been greater. The reality is that if you experience an incident that the public knows about, you should be communicating to them about it in one hour or less. The biggest problem with […]

Media Interview Training Tips from Jimmy Kimmel and the Oscars

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By Gerard Braud Media interviews are often composed of opinion questions. Jimmy Kimmel Live provides us with today’s timely media interview perspectives, with interviews about the Oscars. As you watch and laugh at this, read on to the crisis communications tip at the end of this article. Reports are infamous for asking leading questions. In […]

Crisis Communication & Media Hide and Seek: The ExxonMobil Torrance Refinery Explosion

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By Gerard Braud – Where is the ExxonMobil news release for the ExxonMobil Torrance Refinery explosion? An explosion is a crisis, which requires expert crisis communications. The media would expect information on the corporate news release page. Media want it fast and easy to find. But look what you find on the ExxonMobil news release page […]

Anderson Cooper 360 on the Brian Williams Crisis

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By Gerard Braud – Anderson Cooper 360 is asking you on Twitter to respond to his question, “Do you think Brian Williams can ever return to the news?” My previous blog post outlines my latest take on the Brian Williams crisis and the conditions in which he could, but likely won’t return to the news […]

Brian Williams Suspended: Layers of a Media Crisis for NBC & Williams

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By Gerard Braud – Leave it to Jon Stewart to once again be the expert voice of reason in modern media. He clearly points out in this crisis that there is the “Brian Williams Anchorman” persona, and as I pointed out previously, the “Brian Williams Storyteller” persona at public events where he appears as a […]

Je Suis Brian Williams

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By Gerard Braud Amid the media stories and lingering crisis surrounding Brian Williams, I will raise these questions. 1. Was the story true to the teller? 2. Would others on that mission recall events differently? 3. When you recall an event and tell that story, is it true to you, while others might recall it […]

Selecting the Right Spokesperson: Should it be Multiple People?

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Who should be your media spokesperson? In this series of blogs, we have reviewed the argument for the CEO serving as the spokesperson and the PR person serving as the media spokesperson. Consider option 3: Should a Variety of People Should Serve as Your Media Spokespeople? A subject matter expert, with proper media training, can be […]

How to Select the Right Spokesperson? Should it be the PR person?

Who should be your media spokesperson in a crisis? In a recent blog, we reviewed Argument #1: The CEO Should Always Be the Spokesperson. Now we can review Argument #2: When Should the PR Person Be the Spokesperson? The public relations person is an excellent choice as a spokesperson in the first hour of the crisis when […]

Super Bowl Media Interviews: How to Manipulate What a Reporter Writes

How often do you do a media interview with the intended goal of having a specific quote used by the media? It is one of my intended goals for every media spokesperson in every media training class I teach, and here’s why… Every reporter writes their story around your quote. And guess what? You can […]

Crisis Communication Lessons for the Super Bowl Bound New England Patriots

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Why are we still talking about deflated footballs days before the Super Bowl? Best in class public relations, expert crisis communications, and expert media relations can be personified by not letting a little issue grow into a big issue. If a small weed grows in my garden, I pull it right away so it doesn’t […]

Did New York City Overreact? A Crisis Communications Case Study

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Yesterday’s crisis communications blog regarding the winter storm Juno and the #Blizzardof2015 promoted the idea of managing the expectations of those who will be affected by a crisis. Today, some critics are saying New York City overreacted. Two observations: 1) The people who complain about “overreacting” are idiots. These would be the same people who […]

Marshawn Lynch and the High Cost of Super Bowl Media Interviews

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With Super Bowl media day at hand, Marshawn Lynch, the media shy Seattle Seahawk, can expect more attention for what he does NOT say than what he DOES say. In the past the NFL has issued fines as high as $100,000 for Lynch, because he didn’t want to talk to the media. Can Marshawn’s media […]

Crisis Communications & Media Relations Strategies for Winter Storm Juno

By Gerard Braud Good media interview skills, a properly written crisis communications plan, and command of technology will be critical in the next few days as winter weather moves across the United States, especially into the Northeastern states. Good crisis communications means now is the time to begin managing the expectations of your customers, citizens and employees. Many […]

Selecting the Right Spokesperson: Should it be the CEO?

In public relations, media training and crisis communications training, there are many debates about who should be your spokesperson for media interviews. Many companies want to use their CEO as the only spokesperson based on the belief that it allows the company to speak with one voice. Do you agree with that or disagree? I […]

My Mentor is Dead

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Wiley Hilburn, Jr. has died. He is the man who shaped my writing and my career as a journalist. Each day, I think of myself first as a writer, knowing that writing is the root of my media training and crisis communications programs. Likewise, my skills as a journalist and television reporter, cultivated by Wiley, […]

Merry Christmas and Happy New Year

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It is time to turn your corporate work brain off. It is time to rest. We’ll be taking our blog silent until January 5, 2015. But before we go, you deserve a special thank you. Your loyalty, support and readership over these many years is constantly appreciated. Many of you have grown from being colleagues […]

Scroogenomics and the Company Christmas Party

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In this joyous time of the year, have you noticed how grumpy some people are about their company Christmas party? Well, have you heard of Scroogenomics? And does it apply to your company Christmas party? Do you hear these things where you work? Our party is so lame. I wish I didn’t have to go […]

The Doctor of Crisis Communications

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If you were a smoker and your doctor told you to stop or you would die of cancer, would you stop? If you had diabetes and your doctor told you to change your diet so you don’t die, would you change? Amazingly, there are people every day who ignore the advice of an expert and […]

Ebola Crisis Communication: Webinar Follow-up Resources

Here are the crisis communications, crisis management, and public relations resources promised in the Friday, October 17, 2014 CommPro.biz webinar and on the October 27, 2014 IABC webinar: First Critical Statement: In crisis communications, you should have two types of pre-written communication documents. The first is for fast release, called a “First Critical Statement.” Some companies call […]

Media Training Tip: Ebola Crisis Communications Interviews

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The Ebola crisis has spawn a rash of spokespeople saying things to the media that should have never been said. If you are the public relations person responsible for writing statements and news releases for your hospital, company or spokesperson, this blog is for you. If you are the media trainer preparing the spokespeople, this […]

Ebola Crisis Communications Lesson: Ask for Help

Of all the Power Point presentations by his leadership team members, the CEO only stood and applauded the vice president who showed he was having difficulties in his division, when the other vice presidents showed rainbows and green lights. The company was millions in debt with falling sales and the CEO knew that everyone who […]

5 Ebola Crisis Communications Considerations

5 Ebola Considerations Gerard Braud

By Gerard Braud Your personality type may decide the fate of your crisis communication response if the Ebola crisis touches your company (or the company for your work for.) On one extreme is the personality that says, “It’s too soon. Maybe we should watch it and wait and see.” On the other extreme are those […]

NFL Crisis Sets Off Cynics

Nomoreblog

Don’t set me off. I’m a cynic. The NFL crisis and its flawed communications strategy continues to set off the cynic in me. A huge part of my crisis communications plan strategy and the crisis management advice provided to my clients is based upon understanding how to effectively communicate to the cynics. Sunday night the […]

Corporate Whitewashing

NFLbreastcancerawareness

By Gerard Braud The NFL now has two strikes against it for throwing money at advocacy groups and causes as a way to make it appear they care about an issue. Is this corporate whitewashing? It wasn’t until concussion issues became part of a high-profile lawsuit that the NFL began donating money to groups who […]

The NFL’s Commitment to a One-Year Crisis: 7 Mistakes Causing the Crisis to Drag On

Goodellcrisisgerardbraud

By Gerard Braud What expert would advise their client to let a crisis drag on for one year? I suspect the answer is zero. But the NFL’s failure at crisis management and crisis communications essentially means that the punch Ray Rice threw on Valentine’s Day 2014 will have repercussions through February 14, 2015. Here is […]

NFL Crisis Lesson: 3 Steps to Good Ethics and Leadership in Crisis Management and Crisis Communications

NFL Commissioner Roger Goodell

By Gerard Braud Crisis management and crisis communications depend upon honesty and ethical leadership. The easiest way to define good, ethical behavior is to consider that your behavior and discussions in private should be the same as if the entire world were watching and listening. I suspect the NFL crisis is confounded by the same […]

3 Ways Your Brand Can Distance Itself from a Team, Athlete or Sport in Crisis

By Gerard Braud Brands live and die by sales. Sales associated with a star athlete or team are considered golden by many brands. But what happens in a crisis? What happens when the team loses? What happens when the player is disgraced? The NFL crisis and their failed crisis management and crisis communications should give […]

Smoke, Mirrors and Diversion Do Not Work as a Crisis Communications or Crisis Management Strategy

By Gerard Braud The NFL has appointed a panel of women to advise them on domestic abuse. Is this a viable crisis management strategy? Is it a viable crisis communication or crisis management strategy? Actually, it has made the crisis worse because it kicks the decision can down the road. It has also drawn criticism […]

Roger Goodell Fails to Lead NFL Out of Crisis – Gerard Braud Says Suspend Commissioner

Click to watch this video

By Gerard Braud Roger Goodell’s news conference has not ended the NFL crisis. He failed to be a leader and he kicked the can down the road. A call for abuse awareness classes is little more than smoke and mirrors. The good players don’t need the training. The bad guys need deep counseling. Goodell shows […]

Gerard Braud Shares NFL Crisis Communications Advice With Radio Host Kate Delaney of America Tonight and NBC Sports Radio

As the communication silence continues from the NFL, everyone wants to know when the crisis will end. Kate Delaney called Gerard Braud for his expert opinion on the crisis.

NFL Failed Crisis Management Amid Sponsor Pressure

By Gerard Braud The NFL’s failed crisis management is hitting them in the wallet. It is hitting teams hard, as players under suspicion of wrong-doing are singled out. It shows weakness of leadership to not manage a crisis properly from the beginning. It shows failure of leadership not to communicate a response properly from the […]

Failed Crisis Management Leadership Hits Multiple NFL Players and Teams

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By Gerard Braud The NFL crisis gets bigger in the absence of crisis management, crisis communications and good executive leadership. Adrian Peterson and a string of other players and teams are being swept up in the crisis because as the appointed leader of the NFL, Roger Goodell failed to make the right decisions at the […]

NFL Crisis Management and Crisis Communications Double Standard

Suspend Goodell - Gerard Braud NFL Crisis

By Gerard Braud   NFL Commissioner Roger Goodell missed a crisis management and crisis communications opportunity to end the Ray Rice crisis. Sunday should have been the day Roger Goodell announced to the world that he would be suspending himself for one year. It would have displayed leadership in a crisis. It would have been […]

The Financial Impact of Failed Crisis Management and Failed Crisis Communications

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By Gerard Braud What is your plan when the crisis of another entity becomes your crisis, forcing upon you a crisis communications challenge? Observe the NFL crisis as it spreads, causing damage to the reputation and revenue of various teams, players and sponsors. You would think the NFL would have an inside or outside expert […]

3 Questions to Ask about the Intersection of Crisis Management, Crisis Communication, and Crisis Communications Plans: The NFL

By Gerard Braud Another crisis management and crisis communication lesson plays out in the NFL as the Associated Press reports the NFL had a copy of the videotape showing Ray Rice punching his fiance in the face. This exposes a crisis management and crisis communication weakness found in many organizations, which either involves leaders intentionally […]

4 Crisis Communications Lessons as the NFL Management Struggles with the Ray Rice Smoldering Crisis

Rayrice blog gerard braud

By Gerard Braud The NFL has a crisis. Do they have a plan? Will the crisis get worse because of non-verbal communications? Can the NFL management communicate their way out of the crisis? Below are some observations and suggestions to help you cope with your own corporate crisis. The non-verbal message from the NFL is […]

Secrets to Effective Key Messages for Media Training

KeyMsg1

By Gerard Braud Do your key messages suck? Most people think not. I think they usually do. Expert Media Training requires solid key messages. But public relations people have been taught that a key message is little more than giving your spokesperson or CEO a handful of bullet points, then turning them loose to do […]

Key Messages That Convey What’s In It For Your Audience: Apple iPhone 6

By Gerard Braud As I watch the Apple iPhone 6 roll out, I’m hearing lots of technical stuff. That’s great if you are a techno geek who cares about screen size, pixels and data points. But what does the new iPhone 6 do to make my life better? As a consumer where is the “What’s […]

Crisis Communications Statements That Say Nothing

GW Today

By Gerard Braud Leaders are slow to communicate in a crisis, so I get excited when I see an executive initiate some type of crisis communications. However, the example I’m going to show you here, in my expert opinion, does little to effectively communicate. Also, with two potential crises, this executive opts to focus on […]

Crisis Communication & Leadership: Lessons on Ninth Anniversary of Hurricane Katrina in New Orleans

Gerard Braud Hurricane Katrina Crisis

Today marks the 9th anniversary of the crisis known as Hurricane Katrina. My contention is that the failure to plan for crisis communications lead to nearly 2,000 deaths in the city of my birth, New Orleans. I’ve given many speeches on the topic, focusing on what happens when leadership is lacking in a crisis.  (see […]

Crisis Communications: 3 Steps to Take to Manage Social Media Trolls

Troll Blog

By Gerard Braud Would you let social media trolls take over your social media sites? In your crisis communications plan what pre-determines how you will deal with social media trolls? Social media trolls are usually mean-spirited people who hide behind an anonymous persona and live for the joy of making other people miserable by posting […]

Crisis Communications: When Social Media is Mandatory, When it is Optional, and When it is Useless in a Crisis

One-Size-Tag

By Gerard Braud Many thanks to Shel Holtz for his crisis communications podcast that explores whether there is ever a right time to take your social media sites dark during a crisis. You can listen to the entire podcast here. Some folks are appalled at the suggestion of taking a social media site dark and they […]

12 PR Questions to Ask About Ferguson

Michael Brown Crime Scene

By Gerard Braud Crisis communications, public relations, media relations and community relations are a background story worth analyzing as the events of Ferguson, Missouri continue to unfold. From a crisis communications and public relations standpoint, here are 12 questions you should ponder. 1) Did the rules of public relations and crisis communications once again lose […]

Social Media Is Not Always the Right Fit for Reaching Your Audience in Every Crisis

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By Gerard Braud When I mentioned on a blog and BraudCast video recently that sometimes in a crisis, taking your brand Facebook page dark may be the best option, I expected a lot of pushback or differing points of view. Crisis colleague Melissa Agnes posted the observations below and I want to share them with […]

Black Twitter, the Shooting of Michael Brown, and Crisis Communications In the Age of Social Media

michael brown case 2

By Gerard Braud The events in Ferguson, MO warrant the need for community leaders to activate their crisis communications plan, if they have one. But the power of Black Twitter, amid the protests, presents an amazing crisis communications and public relations case study. Generally, protesters win the public relations battle against any establishment during a […]

Social Media Complicates Ebola Crisis Communications

Ebola Facebook Crisis video Gerard Braud

By Gerard Braud [ If you’ve come to read this crisis communications post via a link by Agnes, please read my full response and rebuttal to her via this blog update. ] A glance at the Emory Healthcare Facebook page magnifies the complexities of crisis communications in the age of social media. I’m not a huge […]

Crisis Communications Management: The Ebola Expert vs. The Social Media Celebrity Alarmist

Trump Ebola 2

By Gerard Braud Social media complicates crisis communications, especially when an expert is pitted against alarmists and detractors on social media. Crisis communications and crisis management get more difficult when the social media alarmist is a celebrity. Donald Trump has taken to his Twitter account to say that people with Ebola should not be brought […]

Three Media Training and Crisis Communications Tips for Doctors and Employers

ebola

By Gerard Braud The current Ebola crisis has the media calling upon their medical experts to communicate about infected patients being flown to the United States for treatment. Media training for this type of crisis requires you to have a plan for how your doctors and physicians will respond if they are called upon to […]

Crisis Communications Checklist: Four Hidden Problems that Lead to Failure

Free Crisis Plan Gerard Braud

By Gerard Braud Public relations people are always searching for a free crisis communications checklist, as though some expert in crisis communications has the magic solution in a free template. Just search for crisis communications checklist, or free crisis communications checklist or free crisis communications template and you’ll see what I mean. The problem with […]

1 Confusing Name and 3 Things You Need to Know to Have to an Effective Crisis Communications Plan

Bowl of soup

By Gerard Braud Imagine this: You are eating dinner at a major corporate event. The event is only serving soup for dinner. You need only a spoon to eat the soup. However the table is set with a knife and fork. You don’t have the right tool for the right job. In other words, you […]

A Crisis Plan vs. a Crisis Communications Plan

By Gerard Braud One of the greatest problems in crisis management today is a lack of consistent definitions and names for the various plans needed by a business. You may read this and recognize you don’t have what you need. Crisis Plan Many companies have a document that they call a “Crisis Plan.” What they […]

7 Disturbing News Media Trends and How They Are Complicating Your PR Job

By Gerard Braud If your job is to communicate with the media, your job is becoming more complicated because of these disturbing news media trends: Trend #1: Media Speculation CNN has taken the sin of speculation to an all time high with their 24/7 speculation regarding the disappearance of Malaysia Flight 370. In the future, […]

The Conclusion of Disturbing Television News Trends

Daily show Mocks CNN

By Gerard Braud It is all about ratings. Television news is all about ratings. What gets on television news is less about the public’s need to know for the betterment of society and more about drawing in viewers, so as to increase advertising revenue. Television news is a business for profit, where once it was […]

How to Write a Crisis Communications Plan?

Gerard Braud Crisis Communications Plan

By Gerard Braud How to write a crisis communications plan? That is a PR question asked daily by corporate communicators. How about I show you how to write a crisis communications plan? How about we do it together? How about we take my 20 years of crisis communication plan templates and customize them so they […]

Disturbing Television Media Trend Bonus #8: Bad Imitation is Not Flattery

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By Gerard Braud It has been said that imitation is the sincerest form of flattery. But in television news, imitation is usually the sincerest form of panic and desperation. Case in point: On June 3rd the Today Show’s Al Roker planted a prize in a park in Dallas, Texas, then gave out clues on Twitter […]

Disturbing Television Media Trend #7: Unconfirmed Reports

Black Hole Theory CNN Malaysia

By Gerard Braud If the story of Chicken Little was told today, there is a strong likelihood that it would quickly be picked-up by, and reported by, the television news media. It would go like this: Chicken Little would have an acorn fall on her head, she would scream, “The sky is falling.” Minutes later […]

Disturbing Television News Trend #6: Social Media Backlash

DUmb parents tweets sailing

By Gerard Braud Social media is like a compass. A compass has 360 degrees or points on it. If you face one direction, the opposite direction is 180 degrees from you. In social media, any time you take a position on a topic, you can be assured that someone else has an opinion 180 degrees […]

Disturbing Television News Trend #5: Caught on Video

US coast guard saving family at sea

By Gerard Braud For three decades I’ve used the sarcastic mixed metaphor, “If a tree falls in the woods and it is not caught on video tape, is it news?” Never has this been more true than in today’s camera phone and social media sharing world. In the world of news, print can tell any […]

Disturbing Media Trend #3: Exclusive

NBC EXCLUSIVE

By Gerard Braud Who would have ever thought that your media interview would be proclaimed by the television news media as an exclusive, when your interview might only be a run-of-the-mill, routine interview? Day and night we see the television news media proclaiming in words and news banner graphics that an interview or news story […]

Disturbing News Trend #4: Trending Now

Whats Trending News

By Gerard Braud “Trending today” or “trending now” are phrases I hate to hear on television news. If news is defined as information that allows us to make smarter, more informed decisions, then a trending video of a cat playing with string is not news. Each day there is less news on news programs. News […]

Breaking News is Broken and there is Nothing Breaking: Disturbing Media Trend #2

Daily show Mocks CNN

By Gerard Braud News media copycats make life more difficult in the world of crisis communications and public relations. More than ever before, your small crisis can get undue media coverage because of the latest disturbing media trend. Disturbing news media trend #2 is the breaking news trend. CNN is the king of using the […]

Media Speculation Complicates Crisis Communications & Public Relations: Disturbing Media Trend #1

BREAKING NEWS CNN

By Gerard Braud If your job is to communicate with the media in the form of crisis communications or pro-active public relations for a good-news event, your life and job will become more complicated because of disturbing news media trend #1. Excessive speculation ranks as disturbing media trend #1. CNN has taken the sin of […]

7 Disturbing News Media Trends & How You Can Combat Them

CNN Tornado Post

By Gerard Braud The television news media continue to go from bad to worse. New disturbing trends have a huge impact on public relations, your media interactions, and the reputation and revenues of your employer. How do you combat these disturbing trends? Join media relations expert and former journalist Gerard Braud (Jared Bro) on Wednesday, […]

GM Hires Crisis Communication Expert

GM Crisis Expert

By Gerard Braud GM has hired a Crisis Communication Expert to help the company communicate their way out of a crisis surrounding their faulty ignition switches, according to headlines. Why do companies hire crisis communications experts after a crisis? Why don’t companies hire a crisis communications expert before they ever have a crisis? Why don’t […]

Rural Electric Cooperative Communications: The Times Are Changing

electric co-op movie gerard braud

Consider this: Just a few years ago rural electric cooperatives were not under pressure to communicate rapidly with the media, members or employees. Today, you have less than one hour to control the flow of accurate information. There are three major reasons why this is changing and four things you can do to adjust to […]

Media Training in New Orleans, Baton Rouge & Louisiana

By Gerard Braud Media training in New Orleans, Baton Rouge and other cities in Louisiana carry a special set of challenges. Usually the training is for spokesmen – as in all men. Seldom is the media training for spokespeople, representing both genders. The spokesmen generally work in the oil and chemical industry. Most are not […]

Expert Advice for Media Training Key Messages

By Gerard Braud Can we have an intimate, professional conversation? The presumption is you are an expert in public relations and that the executives and leaders where you work need expert key messages for media training, to be an expert spokesperson. Here we go: Good looking Intelligent Public relations professional Mistakes of the past Bullet […]

Don’t be an April Fool: Avoid Media Interview Clichés

Worst speech in the world Gerard Braud

By, Gerard Braud The demand for media training increases each spring. Since media training requires well written key messages, the first thing I do is ask each media training client to send their existing key messages. This spring, those key messages seem to be filled with a renewed vigor for bad clichés that should never […]

Getting Ready to Get Ready to Get Started to Begin

Gerard braud blog

by Gerard Braud Corporate public relations moves too slow. Not a day goes by that I don’t have a phone call with a public relations person who is telling me what they can’t do and why they can’t do it. This trend concerns me gravely. I call this getting ready to get ready to get […]

The Great Crisis Communication Lie: A Plan Can’t Anticipate Everything

Crisis Communication movie gerard braud

By Gerard Braud It’s been said that the person who says something can’t be done is always right. Does this adage apply to crisis communication and crisis communications plans? The Malaysia Airlines crisis and communication challenges with the media and families have many in public relations saying, “This is unprecedented. You can’t prepare for this.” […]

Crisis Communication Case Study: Malaysia Airlines

Malaysia-Blog

By Gerard Braud Ask any expert in global crisis communications how Malaysia Airlines should be communicating during their crisis and you will get varied opinions. Having worked in Malaysia many times writing crisis communications plans and teaching media training, I would like to offer five things worth considering, should you face a prolonged crisis that […]

Media Training and Word Vomit (Ew! Gross)

word vomit

By Gerard Braud While teaching interview skills in a media training class, a participating executive provided expert insight to the lesson I was teaching. “So you don’t want us to word vomit everything we know in a media interview, right?” he asked. That isn’t how I would have phrased it, but now that I think […]

Who Should Be Your Spokesperson in a Crisis?

Entergy Drill Gerard Braud

By Gerard Braud In media training and crisis communications training, there are many debates about who should be your spokesperson in a crisis. Here are three common arguments and what you should consider. Argument 1: The CEO Should Always Be the Spokesperson A CEO who wants to be the only spokesperson is destined for failure. […]

Re-Think Your Writing: Three Ways to Make Your Words Resonate With Your Audiences

By Gerard Braud Few people read to the end of an article. I have little confidence that you will read to the end of this article, even though the final thought may change your life and career. Every reader makes several judgments throughout each article as to whether they should move on or read on. […]

Crisis Management & Crisis Communication: The Justin Bieber Case

Justinbieber

By Gerard Braud In crisis management and crisis communication you must manage the rule of thirds, as it relates to your brand and the management of your reputation. Define the rule of thirds this way: One third of the audience loves you – and nothing can change that. One third of the audience hates you […]

3 Symptoms of Emergency News Release Syndrome and 3 Ways to Deal With Them

Emergency News Release Gerard Braud

By Gerard Braud Our last article focused on the need for public relations experts to be more strategic as they accomplish tactical tasks. You were reminded that the articles you write must result in behavior change. Your Tweets, Facebook posts and videos must also result in change such as better employee productivity, more sales, or […]

Media Training Advice: 3 Lost Public Relations Opportunities in the Duck Dynasty Reaction

Phi on Blacks

By Gerard Braud Our focus on media training, crisis communications and public relations extends into the Duck Dynasty controversy and three lost opportunities. Put your politics, religion and personal views about gender, sexuality and race aside for a moment in order to put these observations into the context for which they are intended. Today’s primary […]

Newton to Media: Please Stay Away on Sandy Hook Anniversary

Sandy Hook 2

By Gerard Braud It is a bold move; perhaps unprecedented. Certainly in my career in crisis communications and my prior career as a reporter, I cannot recall a community that has suffered a crisis, asking the media to stay away. However, officials in Newtown, Connecticut are asking the media to stay away on December 14th, […]

Gerard Says Sorry About Spam Links – Got it Fixed (I hope)

Friends, I’m sorry about the spam that infiltrated the feed burner that delivers my blog to you. The system got hacked and the crisis guy had a crisis. Hopefully it has all been cleaned out. I value the fact that you subscribe to my blogs and hope we’ve seen the last of the bad guys. […]

Media Training for CEOs and Executives Worldwide May Save Their Jobs & Protect Their Profits – Ask Lululemon Founder Chip Wilson

Gerard Braud Media Training Manual

By Gerard Braud Every media training class I teach worldwide begins with this phrase: “If you could attach a dollar to every word that comes out of your mouth, would you make money or lose money?” Here is an image straight from my media training manual if you need proof. Here is a video lesson […]

Citizen Journalism: How Breaking News Got Broken and 5 Things You Need to Do Now

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By Gerard Braud Watch the news coverage as winter storms move across the United States, leaving many people without power in the cold for up to two weeks. Much of this story is being told through the eyes of the so-called, “citizen journalists.” Citizen journalism is one of the reasons breaking news got broken. While […]

Managing Expectations: 12 Crisis Communication Action Items for Winter Storms

winter storm cleon

By Gerard Braud Crisis Communications, a working Crisis Communication Plan as well as good media training skills will be critical in the next few days as bad weather moves across the United States. Before the weather gets to you, now is the time to begin managing the expectations of your customers and employees. Many of […]

3 Reasons Powerful People Say Dumb Things in Media Interviews

Click to watch video

By Gerard Braud Toronto Mayor Rob Ford has done it. So has Lululemon founder Chip Wilson. So have presidential candidates like Herman Cain and Sarah Palin. Each is guilty of saying dumb things in media interviews. Why do powerful people say dumb things in media interviews? Here are 3 reasons… First, powerful people fail to […]

Media Training Advice to Toronto Mayor Rob Ford

Toronto Media Training Braud

By Gerard Braud When media training a candidate, politician, or elected official, one of the hardest things to teach them is when to shut up. In every media training class I impart this expert advice to the trainee: “When you are digging a hole for yourself, put down the shovel.” Toronto May Rob Ford has […]

Navigate the Waters of Reputational Repair: 5 Steps to Effective Crisis Communications Planning

By Gerard Braud Navigating the waters of a crisis requires a good crisis communication plan before the waters ever begin to rise. Clear sunny day planning, long before your darkest day, is the secret. In today’s social media filled world, this has never been more true. Sadly, in our social media world some public relations […]

The Death of PR Perseverance (F-bombs included)

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By Gerard Braud Five public relations veterans, pontificating and dropping F-bombs over cocktails recently at the PRSA conference, concluded the biggest problem in PR today is the lack of perseverance by those in the media relations, public relations and the communication professions. Is this true or not true for you? Read on… I’ll describe the […]

Did Lululemon’s Crisis Communication Efforts on Social Media Create a Bigger Crisis?

reax Lululemon FB

By Gerard Braud A bad media interview caused by insufficient media training is creating a crisis communication problem on social media. Experts will weigh in on this, but I don’t think any one expert has the answer as to the best way to handle this. I really want to know what you think. The founder […]

Media Trainer Gives Advice to Chip Wilson, Lululemon Founder

Chip Wilson Bloomberg

By Gerard Braud Media training, media trainers and the executives and spokespeople who go through media training need to understand the importance of practicing before every media interview. Chip Wilson, Lululemon Founder is being criticized today for comments about how Lululemon pants only fit some women and the ongoing crisis or controversy over allegations that […]

LAX Airport Shooting – Crisis Communication Case Study Real Time

Twitter LAX

A shooting at the LAX Airport has the media scrambling to tell the story. The media are speculating with little or no official information. More than 90 minutes into the event I’ve not seen a spokesperson on CNN from the LAPD or from the LAX Airport. From a crisis communication standpoint in the world of […]

Lesson 11: Test Your Security Team During Your Crisis Communications Drill

CrisisDrillGerardBraud

By Gerard Braud While working with crisis communications clients, I provide a “first critical statement” template.  This template is intended to be read to the media, emailed to employees, and posted to the web in the first hour of a crisis when little is known about the emerging crisis. Some companies that operate facilities that […]

Lesson 10: Mock Media in Your Face at Your Crisis Communication Drill: Six Great Tips

By Gerard Braud A real crisis is a pressure cooker and your crisis communications drill should replicate that. The pressure causes the media to be intense and often abrupt. The media may appear hostile. You will see similarities between media and sharks that sense blood in the water. Your crisis communications drill must duplicate that. […]

Lesson 9: How to Keep Your Crisis Communications Drill Realistic?

By Gerard Braud What a nice complement I received today after a crisis communications drill with a nuclear power plant and four government agencies. The Governor’s Office of Homeland Security and Emergency Preparedness thanked our mock media team for the intense questioning and realism of our news mock conferences. “I participated in a crisis drill […]

Lesson 8: Which Team is in Charge During Your Crisis Drill?

By Gerard Braud I worked in drills in which I facilitate everything on behalf of the crisis communications team, while also developing the scenario for the drill. I’ve also worked in drills in which the emergency manager selects the drill scenario and acts as lead facilitator. Simultaneously, I facilitate only the cascading events dealing with […]

Lesson 6: Who Should Participate in Your Crisis Communications Drill?

By Gerard Braud Various teams within your organization can organize crisis drills. If no one else within your company, government agency or non-profit is organizing an annual crisis drill, then individuals within the communications department can take the lead to organize a drill. Ideally, to get a well rounded drill you want to test your […]

Lesson 5: Equal Parts of Your Crisis Drill: Add Crisis Communication

By Gerard Braud  Too many crisis drills are lopsided. They are often organized by Emergency Managers who primarily want to measure the decision making and response time of those who must address the physical aspects of a crisis. Often missing from these drills is the realistic aspects of “pesky” reporters “getting in everybody’s way” and […]

Lesson 4: Test Your Crisis Communication Speed

By Gerard Braud How quickly can you get approval for and issue a statement to the media, your employees and other key stakeholders during a crisis? Your crisis communication plan should clearly spell out what is acceptable and what is not acceptable. It greatly disturbs me to see that some companies and government agencies think […]

Lesson 3: Test Your Crisis Communications Plan

By Gerard Braud There are many articles throughout this blog about what makes for a good crisis communications plan. I believe so many documents that proport to be crisis communications plans fall far short of what is needed to effectively communicate when “it” hits the fan. A great way to find out if your crisis […]

Lesson 1: Why Have a Crisis Communications Drill?

By Gerard Braud  Would you rather screw up in public or screw up in private? That’s really what a crisis communications drill is all about. On a clear sunny day you have the ability to practice for how you will respond and behave on your darkest day. A crisis communications drill is designed to allow […]

Washington Navy Yard Shooting: How the Daily Show Portrayed the Media’s Coverage

Daily Show Jon Stewart Gerard Braud

By Gerard Braud Within the office here, I ranted at the media relentlessly about the horrible live coverage of the tragic events unfolding at the Washington Navy Yard. Only my assistant Shannon had to hear my rants. Fortunately, comedian Jon Stewart has the resource and video tape evidence to call out the media for the […]

7 Things Your Crisis Communications Drill Should Test

By Gerard Braud A clear sunny day is the best time to deal with your crisis. Your darkest day is the worst time to deal with a crisis. Let me explain… A Crisis Communications Drill can simulate realistic emotions and pressures in a controlled environment, where you can mess up in private, rather than messing […]

Three Things Every PR Person Needs to Finish Before the End of the Year

Entergy Drill Gerard braud

By Gerard Braud The pretty stuff always gets more attention than the ugly stuff. Preparing for media interviews and crisis communications is not as sexy as a newsletter or brochure. But when “it” hits the fan, will your customers, employees and the media be remembering your great graphics? Or will they form their opinion of […]

Breaking News: McNair Elementary School Shooting in DeKalb County, Georgia: Lessons in Crisis Communication

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We interrupt this blog with Breaking News. A school shooting at McNair Elementary School in DeKalb County, Georgia is sadly duplicating the same crisis communication failures that we began to outline in this morning’s article and the serious written and awaiting posts in the coming days. Our goal is not to belittle this school or […]

Crisis Communications for Schools Part 2: Defining a Crisis and a Crisis Plan

By Gerard Braud For the purpose of our discussion in these articles, we will define a crisis this way: A crisis is any incident that may seriously affect the safety, function, operation, reputation and/or revenue of any organization, public or private. We will not debate or parse words as to whether what is called a […]

This CEO is a Train Wreck: 9 Crisis Communication Lessons You Can Learn

Trainwreck CEO

By Gerard Braud Crisis communications requires fast comment from company officials when a crisis happens. The spokespeople must also have media training and must be flawless in their news conference. In a major crisis, you should be talking with the media within one hour or less of the onset of the crisis. The CEO featured […]

YouTube, Media Relations & Crisis Communications for Cleveland Kidnapping Victims

By Gerard Braud YouTube is great for crisis communications. It is even more powerful when this social media tool is combined with traditional crisis communications and media relations. Hats off to my colleague Barbara Paynter at Hennes Paynter Communications for the way her team used YouTube with regard to the three Cleveland women who underwent […]

Three Media Lessons from Paula Deen

Paula Deen Today Show

by Gerard Braud “I is what I is, and I’m not going to change.” That is the costly statement made by Paula Deen to Matt Lauer in an NBC Today Show. “If you could attach a dollar to every word you say, would you make money or lose money?” Those are the first words every […]

CNN iReport Tutorials Index

Tutorial #3 Still Gerard Braud

(Perspective: In 2013, CNN selected me as one of their top iReporters, out of more than 11,000 reporters. This is an index of a series of 23 lessons that share how to be a good iReporter and how to make CNN iReports a vital part of your crisis communication and media relations strategy.)     […]

Dark Day Crisis Planning Must Begin on a Sunny Day

By Gerard Braud Few organizations in the world face the communications challenges of America’s Rural Electric Cooperatives. On any given day customers could be protesting over electric rates. Workers could be under attack for disconnecting service. Board members could be scrutinized for per diems, travel or expenses. Add to that the growing influence of negative […]

Get the Right Tools to Be a Good iReporter

Tropical Storm Lee iReport

By Gerard Braud  {Editor’s note: In 2013, CNN selected me as one of their top iReporters, out of more than 11,000 iReporters. This is part of a series of articles about how you can be a good iReporter and how to make CNN iReports a vital part of your crisis communication and media relations strategy.} […]

Set Up Your CNN iReport Account on a Clear Sunny Day

By, Gerard Braud {Editor’s note: In 2013, CNN selected me as one of their top iReporters, out of more than 11,000 iReporters. This is part of a series of articles about how you can be a good iReporter and how to make CNN iReports a vital part of your crisis communication and media relations strategy.} […]

Dark Day Crisis Planning Must Begin on a Sunny Day

By Gerard Braud Few organizations in the world face the communications challenges of America’s Rural Electric Cooperatives. On any given day customers could be protesting over electric rates. Workers could be under attack for disconnecting service. Board members could be scrutinized for per diems, travel or expenses. Add to that the growing influence of negative social […]

Prescriptions for Great Media Interviews: Secrets You Need to Know Before Talking to Reporters

By Gerard Braud The doctor’s resume was impressive. It demonstrated a successful practice, plus a history of research and teaching. The ABC News program 20/20 wanted to do a story about the doctor’s research. The teaching hospital selected me to be the media trainer. After the best research possible, to prepare, I called the public […]

Lone Star College Shooting – Crisis Communication Case Study

Web Notice - Bad copy

I’m frustrated by the continued failure by schools and colleges to communicate well during a crisis. Rather than adding thoughts here, please visit http://blog.schoolcrisisplan.com/?p=95

What Leaders & PR People Can Learn from Lance Armstrong: Denial & Crisis Communication

Gerard Braud Lance Armstrong Crisis

By Gerard Braud Lance Armstrong’s denial of doping over the years provides a valuable crisis communications and public relations case study for analyzing denial by powerful people and how they communicate in a crisis. This is important for two reasons: 1) Public relations people may give excellent advice and professional council, but be rebuffed by […]

One Month After Sandy Hook: Effective Crisis Communications In Critical Times

One Month After Sandy Hook Elementary: Effective Crisis Communications In Critical Times  By Gerard Braud (Free conference call – Listen on Demand REGISTRATION IS FREE TO ALL) [Editor’s Note: I recall the morning I received a frantic call from my daughter when there was a shooting on her campus. The school failed on a grand scale […]

Super Storm Sandy, Hurricane Isaac and the Latest Social Media & Crisis Communications Strategies for Communicating During a Natural Disaster

CNN iReport Lee Web

The audio recording and handouts for this event are available for those who missed this webinar. The registration link allows you to purchase the recording from December 6, 2012. Register Now for Only $99 As we exit hurricane season and enter the season of winter storms, it is time to take a fresh look at […]

3 Dead in Murder-Suicide: The Time is Never Right to a Write a Crisis Communications Plan

Friday 2 people were murdered, then the killer killed himself. One of the murders, as well as the suicide, was done “in the workplace.” I won’t say where, out of respect for the privacy of the person who called me the day before. All of this happened where he works. Just 24-hours before, on Thursday, […]

New Buzzword: Pogo Stick December 1, 2013

Be it known to the world that on this day, I, along with my colleagues in the International Association of Business Communicators (IABC), begin a test. Because we are all fed up with silly buzzwords, we have decided to introduce our own meaningless phrase into the corporate buzzword conversation. The new buzzword is “Pogo Stick.” […]

Write and Complete a World-Class Crisis Communications Plan in the Two Most Intense and Productive Two Days of Your Career

Join Global Crisis Communications Expert Gerard Braud in Denver, CO October 29 & 30, 2012 Save Time – Save Money – Save Lives Watch this video on YouTube via this link Watch the video in your browser below by clicking on the image You need a Crisis Communications Plan, but you don’t have time to […]

Penn State – Sandusky Report – Crisis Communication Expert Observations

By Gerard Braud Penn State and Jerry Sandusky are making crisis communications headlines today because of a new report prepared for Penn State. What every university, corporation and institution should take away from this is a global lesson about crisis management, crisis communications and how to handle a smoldering crisis the way an expert would […]

The Worst Speech in the World

The Worst Speech in the World By Gerard Braud ©2012 Diversified Media, LLC dba Gerard Braud Communications Preamble: CEOs and executives use far too many buzzwords and clichés. Soon the bad language infects the entire company. So when the International Association of Business Communicators asked me to present a session called, “Don’t Say That! Say This!,” I went to LinkedIn and […]

Beware the Ides of March: Wisdom for Crisis Communications & Public Relations

Beware the Ides of March

The phrase, “Beware the Ides of March,” has always been a favorite chant of mine. Billy or B-Shakes, to his friends, also known formally as William Shakespeare, penned the line for his play Julius Caesar. A soothsayer warns Caesar, “Beware the Ides of March,” forewarning that Julius would be killed on… you guessed it, March […]

So… The new International Media Training No-No

Media Training - Gerard Braud - Braud Communications

Soooooo…. I’ve noticed a new trend. Soooooo…. it appears people think every sentence needs to start with “Soooooo….” Soooooo…. stop it already! I first noticed this alarming trend while teaching media training to a global defense contractor in Los Angeles in 2010. One engineer — a lead engineer –started every sentence with “Soooooo….” It was driving […]

Media Training Coach Tip: The Top 4 Reasons Media are Considered Biased

Gerard Braud Communication with media

There is much debate about whether the media are biased; especially whether there is a liberal bias. If you truly want to explore that subject, I suggest you read the book Bias by Bernard Goldberg. (http://www.amazon.com/Bias-Insider-Exposes-Media-Distort/dp/0895261901) It has been my experience over the years that much of what is perceived as bias is really the […]

Media Training Coach Tip: The #1 Technique to Shut Down Reporter Speculation

Braud Communications media training tip

As a media training speaker and media training coach, my clients can sometimes find themselves asking, “What’s the worst that could happen? How much worse could it get? But what if…?” Oh, those great “what if” questions – reporters love those.  Why?  Well, reporters love a great story and sometimes the story doesn’t materialize the […]

Media Training of the Future for Your Emergency Operations Center, Emergency Manager, and Public Information Officer

Braud Communications Technology Crisis

How to Improve Your Crisis Communication During a Disaster It was a surprise to many Emergency Managers and Public Information Officers. After being in demand for telephone interviews during Tropical Storm Lee on September 3-5, 2011 near New Orleans, The Weather Channel opted to start taking live reports from a resident on the front porch […]

Social Media Revolutions & How to Write a Social Media Policy

How to Write Your Social Media Policy March 1st Webinar Plus the Social Media Revolution – What You Can Learn from Global Events The time is NOW. Social Media is changing nations. But are you watching from the sidelines or digging in and learning how this affects your communications where you work and with your […]

Top 3 Goals for Communicators in 2011

When we look back at the last year and look ahead to this year, I see 3 things that every communicator should do in order to be successful. The 3 things are: 1) Be strategic 2) Be opportunistic, and 3) Be Persistent When communicators ask for advice, I often tell them to know the difference […]

Don’t Repeat the Negative – Media Training Expert Tips

Christine O'Donnell

You would think that in 2010, spokespeople would be smart enough not to repeat a negative phrase as part of an interview or as a phrase in an advertising campaign. Surprisingly, it still goes on. This month, the country of Colombia has launched a new tourism campaign. So what do you think of when you […]

Free Teleseminar May 10-14 with Gerard Braud

If you have to talk to the media or train people who have to talk to the media, here is a free teleseminar opportunity for you. May 10-14, a group of All-Star A-Lists hosts will be interviewing author Gerard Braud (Jared Bro) about his new book, Don’t Talk to the Media: 29 Secrets You Need […]

Executive Media Training – Gerard Braud – New Orleans Saints – Super Bowl Parade

Gerard_Saints_Quote

In the Executive Media Training classes I teach, I always emphasize the power of a verbatim quote as a key message, rather than relying on talking points and the ad lib problems associated with talking points. So to prove the power of a pre-planned, verbatim quote, I recently set out to literally be the one-in-a-million […]

Gerard Braud is a Sound Bit Stud – Coming Monday

Media Training in New Orleans Lesson coming this Monday. Don’t miss the one-in-a-million quote.

Tweet Heard ‘Round the World – Crisis Communications & Social Media

January 15, 2009 generated the Tweet Heard ‘Round the World, as a TwitPic became the first official news coverage of an airplane landing in the Hudson River. We’ll discuss this game changer and the changing face of crisis communications in a special teleseminar called, “Social Media When It Hits the Fan.” Please register now. Tuesday, […]

Executive Media Training 101 for Kanye West

by Gerard Braud gerard@braudcommunications.com www.braudcommunications.com www.crisiscommunications.com Kanye West — You were on Jay Leno last night. Your had a chance. You blew it. So here’s a free Media Training 101 course — Your key message should have been, “I’m sorry.” In 3 minutes on the air you never got around to saying those simple words. […]

Misinformation Alert: Media Training & Crisis Communications Plans, NIMS, Emergency Communications & More from Gerard Braud

Big warning on the BraudCast today. Big warning as we commemorate September 11th. Big warning as we remember August 29th, the recent anniversary of Hurricane Katrina. Big warning as your kids go back to school. Big warning for all executives. Big warning for everyone in public relations. Why all the warnings? After September 11th and […]

H1N1 Swine Flu Crisis Communications Plan & Resources

Here are three incredible resources, ranging from Free to very affordable, to help you with your Fall 2009 communications challenges as: • Swine flu is escalating • Budgets are tight • Staffs are reduced • Resources are limited Here they are: 1) Write a full crisis communications plan in just 2-day at 4 locations across […]

Media Training, Whole Foods, Health Care Reform & Cow Poop

The most fundamental rule of media training that I discuss with every executive is this: “If you could attach a dollar to every word that comes out of your mouth, would you make money or lose money?” That brings us to Whole Foods and the much publicized letter to the editor in the Wall Street […]

Crisis Communications, Michael Jackson & Your Executives

I’ve been wanting to share these thoughts with you since the story first broke about the death of Michael Jackson, but I thought some may consider it insensitive or overtly opportunistic too close to his death. But now that some time has passed, let’s examine what we, as communicators, can learn from the death of […]

Obama’s 7 Deadly PR Sins & Brew-ha-ha

It is rather timely that the biggest news story of this past week is among one of the most basic lessons of media training … which is, never speculate. Media darling and President of the United States, Barack Obama, proved that even the best spokespeople are not perfect… and up until now, he has been […]

Tweets on University of South Florida

Interesting Tweets… trying to find out how many students are talking. Interesting that media, including Ann Curry, are sending Tweets to students. Other news media giving a live video feed link.

Swine Flu Rumors & Haig – Biden Syndrome

Swine Flu and Crisis Communications are our topic this morning. Two of the worst classic behaviors of crisis communications are beginning to take shape as we get several days into the Swine Flu hysteria. So I come to you today with warnings so that you can look for these behaviors, then I want to give […]

Hard to Get News Coverage

by Gerard Braud www.braudcommunications.com Would you believe me if I told you that as you read this more than 2-million U.S. citizens in the nation’s 4th largest city have no water, food, shelter, electricity and other basic human needs – and it is not a big enough story to get news coverage? When I teach […]